Email problems

[T M Smith]

I am having problems sending emails, this maybe started after I
rejoined Plusnet. I had no problems previously
I get thew message "completed with errors". The log says "connected to
relay.plus.net" ,"Messages not sent 4".
I am using Mpro and Netfetch.
Anyone any ideas

Malcolm Smith

[Martin]

Post by T M Smith
I am having problems sending emails, this maybe started after I
rejoined Plusnet. I had no problems previously
I get thew message "completed with errors". The log says "connected
to relay.plus.net" ,"Messages not sent 4".
I am using Mpro and Netfetch.
Anyone any ideas

I am also with Plusnet - are you aware that they had major email
problems starting on 12th, which lasted a week or more.
It has been ok here for the last week or so.

Are there any more clues on the logs about why the messages were not
sent?
If not, can the logging be increased in NetFetch/Hermes?
Is it a temporary problem, or are the emails still waiting to be sent?

[T M Smith]

Yes Martin, I did hear that plusnet had problems and it covered the
period when I was having problems but my problems continue so it may
not be connected.
Since it seems I can send news items but not mail it may be my mail
settings in Netfetch, What should they be?
In Netfetch's error log it says 'failed to connect to mail.plus.net;
at other times 'invalid command'. On the last attempt to send it says
'(***@blueyonder.co.uk) invalid address. And the following
attempt ' Error: Disconnecting from relay.plus.net.

I cannot understand the blueyonder reference??

Malcolm

Post by Martin

Post by T M Smith
I am having problems sending emails, this maybe started after I
rejoined Plusnet. I had no problems previously
I get thew message "completed with errors". The log says "connected
to relay.plus.net" ,"Messages not sent 4".
I am using Mpro and Netfetch.
Anyone any ideas

I am also with Plusnet - are you aware that they had major email
problems starting on 12th, which lasted a week or more.
It has been ok here for the last week or so.
Are there any more clues on the logs about why the messages were not
sent?
If not, can the logging be increased in NetFetch/Hermes?
Is it a temporary problem, or are the emails still waiting to be sent?

[Martin]

Post by T M Smith
Yes Martin, I did hear that plusnet had problems and it covered
the period when I was having problems but my problems continue so
it may not be connected.
Since it seems I can send news items but not mail it may be my mail
settings in Netfetch, What should they be?

No idea I am afraid - never used it, but I believe the transport is
Hermes?

Post by T M Smith
In Netfetch's error log it says 'failed to connect to
mail.plus.net; at other times 'invalid command'.

Those messages seem user type messages - there will be some actual
codes for the particular failure somewhere, I would hope. Perhaps in
Syslog?

Post by T M Smith
invalid address. And the following attempt ' Error: Disconnecting
from relay.plus.net.
I cannot understand the blueyonder reference??

Nor me. I have just send an email from Pluto using AtiSpam via Plusnet
to that very address with no problems.

It is consistent with that address - or all blueyonder addresses?

If I can help with your Organizer query, please email me (address in
the Help).

Martin

[News]

Post by T M Smith
Since it seems I can send news items but not mail it may be my mail
settings in Netfetch, What should they be?

Here is a guide to what mine are.

Netfetch Iconbar menu-choices
Select Account: In 'main SMTP server' enter relay.plus.net.
Now select Advanced. In the new window select the outgoing server -
you will probably have only one, named e.g. Send 1. Then click Edit.
In the new window, select Account radio button (probably already
selected). The default account name will be shown, this can be
changed if you wish. The SMTP server will be relay.plus.net. The Port
should be 25. Leave 'I need to log in' unselected. Under Mail logs
(radio button below Account) select 'Detailed'. This will then give a
lot of info on the connection. Settings under Security and Addresses
can be left blank.

The logs can be found in !NetFetch.Apps.!Hermes.Logs, the logs being
named after the account ids (found at top right of the account edit
dialogue, e.g. Fetch0003 or Send0002.

If you need more help let us know. The detailed logs should help.

[Martin]

Post by News

Post by T M Smith
Since it seems I can send news items but not mail it may be my
mail settings in Netfetch, What should they be?

Here is a guide to what mine are.
Netfetch Iconbar menu-choices
Select Account: In 'main SMTP server' enter relay.plus.net. Now
select Advanced. In the new window select the outgoing server - you
will probably have only one, named e.g. Send 1. Then click Edit. In
the new window, select Account radio button (probably already
selected). The default account name will be shown, this can be
changed if you wish. The SMTP server will be relay.plus.net. The
Port should be 25.

Plusnet help at
https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/
gives a recommendation of port 587 with StartTLS, or SSL/TLS with port
465 (which I use). This enables encryption. Note also the
user/password is needed to send from a non-Plusnet connection.

Post by News
Leave 'I need to log in' unselected. Under Mail
logs (radio button below Account) select 'Detailed'. This will then
give a lot of info on the connection. Settings under Security and
Addresses can be left blank.
The logs can be found in !NetFetch.Apps.!Hermes.Logs, the logs being
named after the account ids (found at top right of the account edit
dialogue, e.g. Fetch0003 or Send0002.
If you need more help let us know. The detailed logs should help.

Indeed.

[Dave]

I've been reading that Plusnet is planning to close its email service
sometime in 2022 and concentration on ISP services.

Has anyone else heard of this recently?

Dave

[Martin]

Post by Dave
I've been reading that Plusnet is planning to close its email
service sometime in 2022 and concentration on ISP services.
Has anyone else heard of this recently?

Being reviewed I beleive. The rest is conjecture and gossip.

As a user for 25+ years I would be most upset if it closed!

[Chris Hughes]

Post by Dave
I've been reading that Plusnet is planning to close its email service
sometime in 2022 and concentration on ISP services.
Has anyone else heard of this recently?

Yes they were doing a major review after the big outage in their data
centre, took out nearly all their email servers.

Its becoming less common for an ISP to provide email nowadays.

[Chris Evans (CJE/4D)]

Post by Chris Hughes

Post by Dave
I've been reading that Plusnet is planning to close its email service
sometime in 2022 and concentration on ISP services.
Has anyone else heard of this recently?

Yes they were doing a major review after the big outage in their data
centre, took out nearly all their email servers.
Its becoming less common for an ISP to provide email nowadays.

That is a pain.
As an alternative I was recommended using a dedicated mail provider (Fastmail)
but that provides another single point of failure.


Chris Evans

[Chris Hughes]

Post by Chris Evans (CJE/4D)

Post by Chris Hughes

Post by Dave
I've been reading that Plusnet is planning to close its email service
sometime in 2022 and concentration on ISP services.
Has anyone else heard of this recently?

Yes they were doing a major review after the big outage in their data
centre, took out nearly all their email servers.
Its becoming less common for an ISP to provide email nowadays.

That is a pain.
As an alternative I was recommended using a dedicated mail provider (Fastmail)
but that provides another single point of failure.

I have just moved my 2 personal domains to a company called 20i, they have
a large network of CDN and backup facilities.

As a backup I also have a gmail.com account downloading to Messenger Pro
via NetFetch/Hermes

[Dave]

Post by Chris Hughes

Post by Chris Evans (CJE/4D)

Post by Chris Hughes

Post by Dave
I've been reading that Plusnet is planning to close its email service
sometime in 2022 and concentration on ISP services.
Has anyone else heard of this recently?

Yes they were doing a major review after the big outage in their data
centre, took out nearly all their email servers.
Its becoming less common for an ISP to provide email nowadays.

That is a pain.
As an alternative I was recommended using a dedicated mail provider (Fastmail)
but that provides another single point of failure.

I have just moved my 2 personal domains to a company called 20i, they
have a large network of CDN and backup facilities.
As a backup I also have a gmail.com account downloading to Messenger Pro
via NetFetch/Hermes

Plusnet in the recent past was hosting one of our domains (This one) but
it became *somewhat* unreliable...

As Orpheus was/is hosting another of our domains (Since 2008) Fay and I
decided in mid 2019 to move the triffid.co.uk domain to Orpheus and it is
all working very well.

We also each have a gmail account that downloads via Netfetch to Pluto as
a just in case. :-)

Dave

[Kevin Wells]

Post by T M Smith
Yes Martin, I did hear that plusnet had problems and it covered the
period when I was having problems but my problems continue so it may
not be connected.
Since it seems I can send news items but not mail it may be my mail
settings in Netfetch, What should they be?
In Netfetch's error log it says 'failed to connect to mail.plus.net;
at other times 'invalid command'.

[snip]

Under Hermes Choices you have near the bottom Default mail log level.

If going through NetFetch then Choices - Mailbox choose the mailbox then
pick Mail logs,

Both case choose detailed.

Post by T M Smith
Malcolm

Post by Martin

Post by T M Smith
I am having problems sending emails, this maybe started after I
rejoined Plusnet. I had no problems previously
I get thew message "completed with errors". The log says "connected
to relay.plus.net" ,"Messages not sent 4".
I am using Mpro and Netfetch.
Anyone any ideas

I am also with Plusnet - are you aware that they had major email
problems starting on 12th, which lasted a week or more.
It has been ok here for the last week or so.
Are there any more clues on the logs about why the messages were not
sent?
If not, can the logging be increased in NetFetch/Hermes?
Is it a temporary problem, or are the emails still waiting to be sent?

[Chris Hughes]

Post by Martin

Post by T M Smith
I am having problems sending emails, this maybe started after I
rejoined Plusnet. I had no problems previously
I get thew message "completed with errors". The log says "connected
to relay.plus.net" ,"Messages not sent 4".
I am using Mpro and Netfetch.
Anyone any ideas

I am also with Plusnet - are you aware that they had major email
problems starting on 12th, which lasted a week or more.
It has been ok here for the last week or so.
Are there any more clues on the logs about why the messages were not
sent?
If not, can the logging be increased in NetFetch/Hermes?
Is it a temporary problem, or are the emails still waiting to be sent?

yes logging can be increased to Detailed.

Open Netfetch choices > Account > Advanced button beside the Main SMTP
mail send server window (which should have relay.plus.net in it) after
clicking on the Advanced button a User/Password window will open this
should have your plusNet login user name and password. Click on Detailed
this opens the Hermes Accounts Window - now double click on the one you
are using.

This opens your account window. Ensure you have the correct details in the
fields - server should be relay.plus.net

There is a mail logs button on the right of this window, click on that an
the mail logs window opens click on detailed and then click on CHANGE to
save the change. Close all the other windows down and try resending.

If it still fails to send then the log file with have lots more info, let
us know what it says, it tell you exactly where it is failing.

My guess would be either the password or the wrong ports being used

[News]

Post by T M Smith
I am having problems sending emails, this maybe started after I
rejoined Plusnet. I had no problems previously
I get thew message "completed with errors". The log says "connected to
relay.plus.net" ,"Messages not sent 4".
I am using Mpro and Netfetch.
Anyone any ideas

I assume you are using Hermes as your transport.

When did these problems start? PLusnet had a lot of problems with
email, both sending and fetching two to three weeks ago, lasting over
a week. However, these problems are supposed to be fixed now. I have
had no problems this past week or so.

[T M Smith]

Post by News

Post by T M Smith
I am having problems sending emails, this maybe started after I
rejoined Plusnet. I had no problems previously
I get thew message "completed with errors". The log says "connected to
relay.plus.net" ,"Messages not sent 4".
I am using Mpro and Netfetch.
Anyone any ideas

I assume you are using Hermes as your transport.
When did these problems start? PLusnet had a lot of problems with
email, both sending and fetching two to three weeks ago, lasting over
a week. However, these problems are supposed to be fixed now. I have
had no problems this past week or so.

Yes I am using Hermes. My problems are continuing

[News]

Post by T M Smith
Yes I am using Hermes. My problems are continuing

What are the settings for the mail servers? For fetching mail you use
mail.plus.net. For sending you should be using relay.plus.net. You do
not need any authentication at the moment.